Casinoextra brings product details, account guidance and responsible-gambling information together for players in the UK. For questions about our pages or wording, contact our editorial team at [email protected].
Contact the casino-extra-es.es editorial team
Our inbox handles questions about the information published on this site, including unclear instructions, missing context and corrections. Include the page concerned and quote the relevant passage so we can identify the issue.
Email [email protected] with your question. We aim to respond within 48 hours, although replies may take longer when a message requires further checking.
Questions about your Casinoextra account
Account questions concern registration, deposits, withdrawals, bonuses, identity verification and technical problems. Our editorial inbox cannot process a payment, change account settings, approve documents or complete a withdrawal request.
Casinoextra provides live support for account matters. Before contacting a support team about an account issue, have the registered email address, the approximate time of the transaction and any reference displayed on screen ready. Keeping these details together helps the team locate the relevant account record.
Taking a gambling break
Casinoextra provides deposit limits for daily, weekly or monthly periods, loss limits, cool-off periods and self-exclusion through My Profile. Account closure is available by contacting support, either temporarily or permanently.
If gambling is affecting your time, spending or wellbeing, contact GamCare or call the National Gambling Helpline free on 0808 8020 133, available 24/7. You can also use GamStop for free national self-exclusion, or BeGambleAware for confidential support and information.
Access to this site is restricted to persons aged 18 and over (18+). Gambling support is free and confidential at BeGambleAware.org.