Casinoextra is an independent information site, so your account and login details remain with the operator. We cannot sign in, restore, verify or unblock an account; only Casinoextra’s own support team can help with account access.
Signing in step by step
- Open the operator’s own website.
- Select its sign-in button.
- Enter the e-mail address and password you chose during registration.
- Access your account and check its current balance and activity.
If you do not have an account yet, registration also takes place with the operator.
What you need to sign in
Casinoextra accounts use the e-mail address and password selected during registration. The same details apply whether you access the account through a desktop browser or a phone.
- Your registered e-mail address.
- Your current account password.
- A connection to the operator’s website.
Do not share your password with us or send it in an email. Our site does not collect credentials and has no sign-in form that could resemble one.
Signing in from your phone
You can sign in through the operator’s mobile website using the same e-mail address and password as on a desktop. No separate installed app is needed for the process described here.
After signing in, check that the balance and recent activity shown on your phone match what you expect. If you use a shared or public device, sign out when you finish and avoid allowing the browser to retain the password.
When sign-in does not work
Several different issues can stop an account opening, and each needs a different response.
- Incorrect e-mail or password: check both entries carefully and try the details used during registration.
- Verification still required: complete the requested identity checks with the operator before trying again.
- Self-exclusion in force: a closed or excluded account cannot be reopened through the normal login route.
- Regional restriction: access is not available from restricted countries, so signing in may not be permitted from your current location.
- Inactive account: an account left inactive for 18 uninterrupted months may incur a monthly fee of €5.
- Browser session problem: reload the operator’s site, confirm the address is correct and try the sign-in route again.
Recovering a forgotten password
Use the password-reset option on the operator’s website and request a reset link to the e-mail address registered on the account. The operator handles this process, so do not send us your old password or any reset link.
If you no longer have access to the registration e-mail, contact the operator’s support team through its live support channel. Ask them to confirm which account details are needed for identity verification before any reset or access decision is made.
Verification, holds and account restrictions
Casinoextra may request additional verification for a payout exceeding €1,000 and reserves the right to check lower payouts. Documents are requested at the first withdrawal, so a sign-in request can lead into verification before an account action is completed.
| Cause | Effect on access |
|---|---|
| Identity verification | Additional documents may be required, including a utility bill or credit card and a clear photograph or screenshot of an identity document or passport. |
| First withdrawal | Documents are requested when the first withdrawal is made. |
| Self-exclusion | A self-excluded account remains closed; there is no sign-in workaround. |
| Regional restriction | The operator does not permit access or play from restricted countries. |
| Inactivity | After 18 uninterrupted months, a €5 monthly inactive-account fee applies. |
Which support channel to use
Casinoextra offers live support and e-mail support for account questions. Use live support for an access problem that needs attention, or e-mail when you need to attach relevant records or preserve details of the issue.
Before contacting the team, have the registered e-mail address, the approximate time the problem began and the exact message shown on screen ready. Never include your password. If verification is needed, follow the operator’s document request rather than sending identity papers to this website.
Keeping your account access safe
- Sign in only on the operator’s own address, entered directly or reached through a trusted bookmark.
- Do not use a sign-in link sent in an unexpected email or message.
- Use a password that is not shared with another service.
- Sign out when using a shared device and keep its browser data under control.
Gambling should remain a choice for entertainment rather than something that becomes a routine you cannot easily pause. If sign-in difficulties are making you feel pressure to play, use the account controls or the help resources below.
Access to this site is restricted to persons aged 18 and over (18+). Free and confidential support for gambling problems is available through BeGambleAware.org, with the National Gambling Helpline on 0808 8020 133.